Ask OCTO – I already have a CIMB Niaga account but I forgot the account

The following is the process if the customer forgets the User ID for Savings or Credit Card customers

 

If the customer opens a savings account through the process of opening a first account via OCTO Mobile (KYC Online) in less than 90 days

 

Following are the process if the customer forgets the User ID for OCTO Pay customers